Return Policy

30-Day Returns

If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, subject to the conditions below.

Conditions for Return

• Items must be returned in their original packaging
• Items must be unused and in the same condition as received
• Proof of purchase (order number or receipt) must be provided
• Returns must be initiated within 30 days of the delivery date

Non-Returnable Items

For hygiene reasons, the following cannot be returned:

• Opened or used razor cartridges
• Products with damaged or missing packaging due to customer handling

Damaged or Faulty Items

If your order arrived damaged or faulty, please contact us within 7 days of receiving your order. Include your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

How to Return

1. Contact us with your order number and reason for return
2. We'll provide you with a return address and instructions
3. Package the item securely and send it to the provided address
4. Once received and inspected, we'll process your refund or exchange within 5 business days

Refunds

Refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Return Shipping

Return shipping costs are the responsibility of the customer, except in the case of damaged or faulty items where we will cover return shipping costs.

Your Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product has a fault, is not fit for purpose, or doesn't match its description, you are entitled to a remedy regardless of any time limits in this policy.